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Florida Statute 681.102 - Full Text and Legal Analysis
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The 2025 Florida Statutes

Title XXXIX
COMMERCIAL RELATIONS
Chapter 681
MOTOR VEHICLE SALES WARRANTIES
View Entire Chapter
681.102 Definitions.As used in this chapter, the term:
(1) “Authorized service agent” means any person, including a franchised motor vehicle dealer, who is authorized by the manufacturer to service motor vehicles. In the case of a recreational vehicle when there are two or more manufacturers, an authorized service agent for any individual manufacturer is any person, including a franchised motor vehicle dealer, who is authorized to service the items warranted by that manufacturer. The term does not include a rental car company authorized to repair rental vehicles.
(2) “Board” means the Florida New Motor Vehicle Arbitration Board.
(3) “Collateral charges” means those additional charges to a consumer wholly incurred as a result of the acquisition of the motor vehicle. For the purposes of this chapter, collateral charges include, but are not limited to, manufacturer-installed or agent-installed items or service charges, earned finance charges, sales taxes, and title charges.
(4) “Consumer” means the purchaser, other than for purposes of resale, or the lessee, of a motor vehicle primarily used for personal, family, or household purposes; any person to whom such motor vehicle is transferred for the same purposes during the duration of the Lemon Law rights period; and any other person entitled by the terms of the warranty to enforce the obligations of the warranty.
(5) “Days” means calendar days.
(6) “Department” means the Department of Legal Affairs.
(7) “Incidental charges” means those reasonable costs to the consumer which are directly caused by the nonconformity of the motor vehicle.
(8) “Lease price” means the aggregate of the capitalized cost, as defined in s. 521.003(2), and each of the following items to the extent not included in the capitalized cost:
(a) Lessor’s earned rent charges through the date of repurchase.
(b) Collateral charges, if applicable.
(c) Any fee paid to another to obtain the lease.
(d) Any insurance or other costs expended by the lessor for the benefit of the lessee.
(e) An amount equal to state and local sales taxes, not otherwise included as collateral charges, paid by the lessor when the vehicle was initially purchased.
(9) “Lemon Law rights period” means the period ending 24 months after the date of the original delivery of a motor vehicle to a consumer.
(10) “Lessee” means any consumer who leases a motor vehicle for 1 year or more pursuant to a written lease agreement which provides that the lessee is responsible for repairs to such motor vehicle or any consumer who leases a motor vehicle pursuant to a lease-purchase agreement.
(11) “Lessee cost” means the aggregate deposit and rental payments previously paid to the lessor for the leased vehicle but excludes debt from any other transaction.
(12) “Lessor” means a person who holds title to a motor vehicle that is leased to a lessee under a written lease agreement or who holds the lessor’s rights under such agreement.
(13) “Manufacturer” means any person, whether a resident or nonresident of this state, who manufactures or assembles motor vehicles, or who manufactures or assembles chassis for recreational vehicles, or who manufactures or installs on previously assembled truck or recreational vehicle chassis special bodies or equipment which, when installed, forms an integral part of the motor vehicle, or a distributor or an importer as those terms are defined in s. 320.60. A dealer as defined in s. 320.60 may not be deemed to be a manufacturer, a distributor, or an importer as provided in this section.
(14) “Motor vehicle” means a new vehicle, propelled by power other than muscular power, which is sold in this state to transport persons or property, and includes a recreational vehicle or a vehicle used as a demonstrator or leased vehicle if a manufacturer’s warranty was issued as a condition of sale, or the lessee is responsible for repairs, but does not include vehicles run only upon tracks, off-road vehicles, trucks over 10,000 pounds gross vehicle weight, motorcycles, mopeds, electric bicycles, or the living facilities of recreational vehicles. “Living facilities of recreational vehicles” are those portions designed, used, or maintained primarily as living quarters and include, but are not limited to, the flooring, plumbing system and fixtures, roof air conditioner, furnace, generator, electrical systems other than automotive circuits, the side entrance door, exterior compartments, and windows other than the windshield and driver and front passenger windows.
(15) “Nonconformity” means a defect or condition that substantially impairs the use, value, or safety of a motor vehicle, but does not include a defect or condition that results from an accident, abuse, neglect, modification, or alteration of the motor vehicle by persons other than the manufacturer or its authorized service agent.
(16) “Procedure” means an informal dispute-settlement procedure established by a manufacturer to mediate and arbitrate motor vehicle warranty disputes.
(17) “Program” means the mediation and arbitration pilot program for recreational vehicles established in this chapter.
(18) “Purchase price” means the cash price as defined in s. 520.31(2), inclusive of any allowance for a trade-in vehicle, but excludes debt from any other transaction. “Any allowance for a trade-in vehicle” means the net trade-in allowance as reflected in the purchase contract or lease agreement if acceptable to the consumer and manufacturer. If such amount is not acceptable to the consumer and manufacturer, then the trade-in allowance shall be an amount equal to 100 percent of the retail price of the trade-in vehicle as reflected in the NADA Official Used Car Guide (Southeastern Edition) or NADA Recreation Vehicle Appraisal Guide, whichever is applicable, in effect at the time of the trade-in. The manufacturer shall be responsible for providing the applicable NADA book.
(19) “Reasonable offset for use” means the number of miles attributable to a consumer up to the date of a settlement agreement or arbitration hearing, whichever occurs first, multiplied by the base selling or sale price of the vehicle as reflected on the purchase invoice, exclusive of taxes, government fees, and dealer fees, or in the case of a lease, the agreed upon value as reflected in the lease agreement and divided by 120,000, except in the case of a recreational vehicle, in which event it shall be divided by 60,000.
(20) “Recreational vehicle” means a motor vehicle primarily designed to provide temporary living quarters for recreational, camping, or travel use, but does not include a van conversion.
(21) “Replacement motor vehicle” means a motor vehicle which is identical or reasonably equivalent to the motor vehicle to be replaced, as the motor vehicle to be replaced existed at the time of acquisition. “Reasonably equivalent to the motor vehicle to be replaced” means the manufacturer’s suggested retail price of the replacement vehicle shall not exceed 105 percent of the manufacturer’s suggested retail price of the motor vehicle to be replaced. In the case of a recreational vehicle, “reasonably equivalent to the motor vehicle to be replaced” means the retail price of the replacement vehicle shall not exceed 105 percent of the purchase price of the recreational vehicle to be replaced.
(22) “Warranty” means any written warranty issued by the manufacturer, or any affirmation of fact or promise made by the manufacturer, excluding statements made by the dealer, in connection with the sale of a motor vehicle to a consumer which relates to the nature of the material or workmanship and affirms or promises that such material or workmanship is free of defects or will meet a specified level of performance.
History.s. 3, ch. 83-69; s. 2, ch. 84-55; s. 2, ch. 85-240; s. 1, ch. 86-229; ss. 2, 19, ch. 88-95; s. 4, ch. 91-429; s. 2, ch. 92-88; s. 2, ch. 97-245; s. 2, ch. 98-128; s. 21, ch. 99-164; s. 17, ch. 2011-56; s. 27, ch. 2011-205; s. 5, ch. 2013-207; s. 15, ch. 2020-69; s. 7, ch. 2023-233.

F.S. 681.102 on Google Scholar

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Amendments to 681.102


Annotations, Discussions, Cases:

Cases Citing Statute 681.102

Total Results: 17  |  Sort by: Relevance  |  Newest First

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Chrysler Corp. v. Pitsirelos, 721 So. 2d 710 (Fla. 1998).

Cited 12 times | Published | Supreme Court of Florida | 23 Fla. L. Weekly Supp. 464, 1998 Fla. LEXIS 1684, 1998 WL 633693

...t to the consumer, make such repairs as are necessary to conform the vehicle to the warranty.... [4] § 681.104, Fla. Stat. (1989). A "nonconformity" is "a defect or condition that substantially impairs the use, value, or safety of a motor vehicle." § 681.102(12), Fla....
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Mason v. Porsche Cars of North Am., 688 So. 2d 361 (Fla. 5th DCA 1997).

Cited 10 times | Published | Florida 5th District Court of Appeal | 1997 WL 14227

...de edges of the left-side tires." The Board concluded that the transmission shudder and the rear end problem constituted defects which substantially impaired the vehicle's use and value and therefore constituted nonconformities within the meaning of section 681.102, Florida Statutes (1991)....
...1047, 1050 (E.D.Pa.1988) (holding that automobile purchaser did not have to prove specific defect under Pennsylvania lemon law), affirmed without opinion, 877 F. 2d 54 (3d Cir.1989). Similar to the Warranty Act's use of the term "malfunction," the lemon law refers to a nonconformity as being a "defect or condition." § 681.102(15), Fla....
...We can find no basis for the lower court's determination that, by failing to present quantified estimates, Mason failed to offer any evidence of substantial impairment of value. The testimony adduced by Mason was sufficient to support a finding of substantial impairment of value. 4. SUBSTANTIALLY IMPAIRED USE Although section 681.102(15) defines a nonconformity as a defect or condition that substantially impairs the use, value or safety of a motor vehicle, the lower court judge's oral ruling on Porsche's motions for directed verdict addressed only the safety and value aspects....
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Yvon v. Baja Marine Corp., 495 F. Supp. 2d 1179 (N.D. Fla. 2007).

Cited 8 times | Published | District Court, N.D. Florida | 2007 A.M.C. 2395, 2007 U.S. Dist. LEXIS 50523, 2007 WL 2011274

...n of sale, or the lessee is responsible for repairs, but does not include vehicles run only upon tracks, off-road vehicles, trucks over 10,000 pounds gross vehicle weight, motorcycles, mopeds, or the living facilities of recreational vehicles. . . . § 681.102(15), Fla....
...dants argue that a boat is not a motor vehicle under Florida's Motor Vehicle Sales Warranties Act ("Lemon Law"). Plaintiff argues that the boat he purchased from Defendants should be included in the definition of motor vehicles pursuant to Fla.Stat. § 681.102(14). This Court agrees. There is nothing [in] the definition of motor vehicles in Fla. Stat. § 681.102(14), which indicates that the Legislature intended to exclude watercraft in its definition of motor vehicles. In fact, as Plaintiff points out in his memorandum to the Defendants' motions to dismiss, in 1992, the Legislature amended Fla. Stat. § 681.102(14) to exclude the phrase "and is properly operated over the public streets and highways of this state." The Court finds that this deletion signifies the Legislature's desire to expand the scope of motor vehicles under the "Lemon Law"....
...unt equal to 100 percent of the retail price of the trade-in vehicle as reflected in the NADA Official Used Car Guide (Southeastern Edition) or NADA Recreation Vehicle Appraisal Guide, whichever is applicable, in effect at the time of the trade-in." § 681.102(19), Fla....
...dition of sale, or the lessee is responsible for repairs, but does not include vehicles run only upon tracks, off-road vehicles, trucks over 10,000 pounds gross vehicle weight, the living facilities of recreational vehicles, motorcycles, or mopeds." § 681.102(14), Fla....
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King v. King Motor Co. of Fort Lauderdale, 780 So. 2d 937 (Fla. 4th DCA 2001).

Cited 8 times | Published | Florida 4th District Court of Appeal | 2001 WL 121115

...a). For a similar reason, the court also dismissed the Magnuson-Moss counts, since King was not able to make the car "available" to Kia within the meaning of 15 U.S.C. § 2304(b)(2). I The Lemon Law applies to the purchase of new motor vehicles. See § 681.102(15), Fla.Stat....
...Such circumstances might include: (1) a warranty violation under section 681.103 which does not rise to the level of a "nonconformity" under section 681.104 because it does not substantially impair the use, value, or safety of a motor vehicle within the meaning of section 681.102(16); (2) a violation of a provision of Chapter 681 other than sections 681.104 or 681.103, such as section 681.114, pertaining to the resale of returned vehicles; (3) where the refund/replacement remedy does not fully compensate the consumer, see Maserati Autos., Inc....
..., value, or safety of a motor vehicle, but does not include a defect or condition that results from an accident, abuse, neglect, modification, or alteration of the motor vehicle by persons other than the manufacturer or its authorized service agent. § 681.102(16), Fla.Stat....
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Burns v. DaimlerChrysler Corp., 914 So. 2d 451 (Fla. 4th DCA 2005).

Cited 6 times | Published | Florida 4th District Court of Appeal | 2005 Fla. App. LEXIS 15784, 2005 WL 2439228

...Motion to Dismiss into a Motion to Stay the Proceedings, pending resolution of Burns' Lemon Law arbitration. On March 5, 2003, the Board conducted a hearing on Burns's Lemon Law claim, and determined that the Jeep was a "Lemon" within the meaning of section 681.102, Florida Statutes....
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Ford Motor Co. v. Starling, 721 So. 2d 335 (Fla. 5th DCA 1998).

Cited 5 times | Published | Florida 5th District Court of Appeal | 1998 Fla. App. LEXIS 12733, 1998 WL 698186

...A nonconformity is defined as a "defect or condition that substantially impairs the use, value or safety of a motor vehicle, but does not include a defect or condition that results from an accident, abuse, neglect, modification, or alteration ... by persons other than the manufacturer or its authorized service agent." § 681.102(15), Fla....
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Allison Transmission, Inc. v. JR Sailing, Inc., 926 So. 2d 404 (Fla. 2d DCA 2006).

Cited 5 times | Published | Florida 2nd District Court of Appeal | 2006 Fla. App. LEXIS 2994, 2006 WL 508070

...to section 681.1095(4) of the Act. Section 681.104(2)(a) requires the manufacturer to conform the motor vehicle to the warranty or repurchase the vehicle. The principal issue at arbitration was whether the vehicle had a "nonconformity" as defined in section 681.102(16), i.e., "a defect or condition that substantially impairs the use, value, or safety of a motor vehicle." If a consumer loses at arbitration, section 681.1095(12) provides that the consumer may file a civil action in circuit court and receive a trial de novo....
...A condition that is annoying or unacceptable to the owner can be evidence that the defect substantially impairs it use, value or safety. (Emphasis added). While the first sentence of the instruction is simply a repetition of the statutory language of section 681.102(16), the final sentence of the instruction was a product of the Mason court's language quoted above and was a clear emphasis of some of the evidence to the exclusion of other competing evidence....
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Tuckish v. Pompano Motor Co., 337 F. Supp. 2d 1313 (S.D. Fla. 2004).

Cited 3 times | Published | District Court, S.D. Florida | 2004 U.S. Dist. LEXIS 20711, 2004 WL 2203769

...Daimler-Chrysler Motors Corporation, Case No.: XX-XXXX-XXXX/FTL," in what is known as a Lemon Law proceeding. See id. On or about February 12, 2003, after an evidentiary hearing, the Board determined that the vehicle was not a "new vehicle" within the meaning of Florida Statute § 681.102(15) and, as a result, the Board held in favor of the manufacturer, Daimler-Chrysler, and denied the relief requested by Mr....
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Gelinas v. Forest River, Inc., 931 So. 2d 970 (Fla. 4th DCA 2006).

Cited 3 times | Published | Florida 4th District Court of Appeal | 2006 Fla. App. LEXIS 8141, 2006 WL 1409118

...Such circumstances might include: (1) a warranty violation under section 681.103 which does not rise to the level of a "nonconformity" under section 681.104 because it does not substantially impair the use, value, or safety of a motor vehicle within the meaning of section 681.102(16); (2) a violation of a provision of Chapter 681 other than sections 681.104 or 681.103, such as section 681.114, pertaining to the resale of returned vehicles; (3) where the refund/replacement remedy does not fully compensate the consumer, see Maserati Autos., Inc....
...cause such claims are permitted by statute. For example, Forest River points to section 681.104(2)(a) which requires the refund or replacement of the "lemon" vehicle to take account of "all reasonably incurred collateral and incidental damages." See § 681.102(3), (8), Fla....
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Holzhauer-Mosher v. Ford Motor Co., 772 So. 2d 7 (Fla. 2d DCA 2000).

Cited 3 times | Published | Florida 2nd District Court of Appeal | 2000 Fla. App. LEXIS 9252, 2000 WL 1508587

...ther law." § 681.101, Fla. Stat. (1997). In this case, the dispute as to the correct amount of the refund centers on the amount considered to be the purchase price of the "lemon." On October 1, 1997, the definition of "purchase price," contained in section 681.102, was amended to read: "Purchase price" means the cash price as defined in s....
...cted in the NADA Official Used Car Guide (Southeastern Edition) or NADA Recreation Vehicle Appraisal Guide, whichever is applicable, in effect at the time of the trade-in. The manufacturer shall be responsible for providing the applicable NADA book. § 681.102(19), Fla. Stat. (1997) (emphasis added). [2] The predecessor provision defined purchase price as "the cash price as defined in s. 520.31(1), inclusive of any allowance for a trade-in vehicle." § 681.102(17), Fla....
...om the purchase price, resulting in negative equity for which Holzhauer-Mosher, not Ford, was responsible. Because the net trade-in allowance reflected in the purchase contract for the Mustang was not acceptable to Ford, it exercised its right under section 681.102(19) and argued that the refund should be calculated by using the NADA guide price of the trade-in vehicle which was $14,050....
...In her motion for summary judgment, Holzhauer-Mosher requested that the trial court affirm the arbitration award or declare the statutory definition of "purchase price" to be unconstitutional. The trial court concluded that there were no disputed issues of material fact and that Holzhauer-Mosher failed to establish that section 681.102(19) was unconstitutional....
...owed on Isuzu at time of ___________ trade $-2,343.45 Negative equity in Isuzu tradein + $7,231.95 Holzhauer-Mosher's loan ___________ payments on the new Mustang $ 4,888.50 Subtotal - 3,791.51 Offset for use of new Mustang, ___________ pursuant to section 681.102(20) $ 1,096.99 REFUND On appeal, Holzhauer-Mosher argues that there is a material issue of fact as to whether there was "debt owed on any other transaction." She contends that there was no evidence that debt from any other transaction was included in or added to the purchase price of the Mustang....
..." Although Holzhauer-Mosher couches her argument as a disputed issue of material fact, the determination of whether the Isuzu debt should be excluded from the "purchase price" of the Mustang turns on the statutory construction of "purchase price" in section 681.102(19), which is a question of law....
...Holzhauer-Mosher further argues that even if the debt owed on the Isuzu should be considered in determining the "purchase price," the debt amount should be subtracted from the trade-in value she negotiated with the dealer, and not the NADA guide value. She contends that if section 681.102(19) is interpreted to mean that the manufacturer may reject the trade-in value she negotiated with the dealer and substitute the NADA guide value therefor, it deprives her of her constitutional right to contract without due process of...
...essly held Florida's Lemon Law to *11 be constitutional. We agree with the Fourth District's reasoning in rejecting the constitutional challenges to the Lemon Law in Pitsirelos, and conclude the same reasoning applies here. Accordingly, we hold that section 681.102(19), Florida Statutes (1997), is constitutional....
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Am. Honda Motor Co., Inc. v. Cerasani, 955 So. 2d 543 (Fla. 2007).

Cited 3 times | Published | Supreme Court of Florida | 32 Fla. L. Weekly Supp. 131, 2007 Fla. LEXIS 665, 2007 WL 1074922

...5th DCA 1995) (applying chapter 681 to claim by automobile lessee). Section 681.103 imposes a duty on the manufacturer (or its authorized service agent) to conform a vehicle to the warranty if the nonconformity is reported by the "consumer" within the "Lemon Law rights period." Section 681.102(4) includes lessees within its definition of "consumer," and section 681.104(2)(b) provides that when a vehicle does not conform to the manufacturer's warranty, "[t]he lessee shall receive the lessee cost and the lessor shall receive...
...aler, in connection with the sale of a motor vehicle to a consumer which relates to the nature of the material or workmanship and affirms or promises that such material or workmanship is free of defects or will meet a specified level of performance. § 681.102(23), Fla....
...Under this construction, which is consistent with provisions throughout chapter 681 specifically bringing motor vehicle lessees within its operation, a sale is unnecessary *549 to trigger the protections of the Lemon Law under a written warranty. See § 681.102(4), (9), (11)-(13), Fla....
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Land v. Gen. Motors Corp., 906 So. 2d 1154 (Fla. 4th DCA 2005).

Cited 2 times | Published | Florida 4th District Court of Appeal | 2005 Fla. App. LEXIS 9712, 2005 WL 1458727

...n could be brought when "a warranty violation under section 681.103. . . does not rise to the level of a `nonconformity' under section 681.104 because it does not substantially impair the use, value or safety of a motor vehicle within the meaning of section 681.102(16)." Id. at 941. However, a studied review of the statutory language does not suggest that the Legislature intended for damages to be paid where minor or insignificant defects do not rise to the level of section 681.102(16), at least not through section 681.103....
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Coberley v. Thor Indus., Inc., 908 So. 2d 486 (Fla. 5th DCA 2005).

Cited 2 times | Published | Florida 5th District Court of Appeal | 2005 Fla. App. LEXIS 8885, 2005 WL 1364367

...Although the Lemon Law defines motor vehicles to include recreational vehicles, it treats recreational vehicles somewhat differently from ordinary automobiles. Of importance to this case, the Lemon Law specifically excludes "living facilities of recreational vehicles" from its coverage. See § 681.102(15), Fla....
...issal, saying: This case has gone on far too long, and the reasons for this are not entirely clear. What is clear, however, is that the remaining alleged "defects" in the RV are not within the definition of "motor vehicle" as defined in F.S. chapter 681.102(15). Otherwise stated, F.S., Chapter 681 specifically excludes defects in the "living facilities of recreational vehicles", (as defined by F.S. 681.102(15))....
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Results Real Est., Inc. v. Lazy Days RV Ctr., Inc., 505 So. 2d 587 (Fla. 2d DCA 1987).

Cited 2 times | Published | Florida 2nd District Court of Appeal | 12 Fla. L. Weekly 1010

...Appellant, a Florida corporation, brought this suit under the statute alleging performance of all conditions precedent by it and the failure of the vehicle to conform to several express warranties. We focus on the narrow legal point ruled on by the trial court by first examining the following portion of section 681.102, Florida Statutes (1985): 681.102(3) "Consumer" means the purchaser, other than for purposes of resale, of a motor vehicle primarily used for personal, family, or household purposes; any person to whom such motor vehicle is transferred for the same purposes during the duratio...
...In our study of the three clauses set apart by semicolons in the definition section of the statute, we discern no legislative intent which would completely foreclose application of the Act to purchasers who take title to the vehicle in a corporate name. It can be argued that clauses one and two of section 681.102(3) are meant to apply to natural persons only since the specific purposes identified which entitle the purchaser or transferee to the benefits of the Act are "personal, family or household" uses....
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Medina v. Ford Motor Co., 40 So. 3d 891 (Fla. 5th DCA 2010).

Published | Florida 5th District Court of Appeal | 2010 Fla. App. LEXIS 10800, 2010 WL 2866988

...value, or safety of a motor vehicle, but does not include a defect or condition that results from an accident, abuse, neglect, modification, or alteration of the motor vehicle by persons other than the manufacturer or its authorized service agent." § 681.102(16), Fla....
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Ago (Fla. Att'y Gen. 1989).

Published | Florida Attorney General Reports

Attorney General RAB/tjw 1 See, s. 681.10, F.S. 2 Section 681.102(3), F.S. (1988 Supp.). 3 See, Results Real
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Williams v. Potamkin Motor Cars, Inc., 835 So. 2d 310 (Fla. 3d DCA 2002).

Published | Florida 3rd District Court of Appeal | 2002 Fla. App. LEXIS 19379, 2002 WL 31870216

...uestion to the respective plaintiff 3 provided by section 681.112(2), Florida Statutes (2002)(“An action brought under this chapter 4 must be commenced within 1 year after the expiration of the Lemon Law rights period .... ”), which incorporates section 681.102(10), Florida Statutes (Supp....
...88-95, Laws of Fla., includes section 681.112(2), which is § 10, at 442, Laws of Fla. and the resale provision sued upon, section 681.114(2), which is § 12, at 443, Laws of Fla. .Because "a” means any, Izadi v. Machado Ford, Inc., 550 So.2d 1135, 1138, n. 3 (Fla. 3d DCA 1989), and section 681.102(4) provides that: "Consumer” means the purchaser, other than for purposes of resale, or the lessee, of a motor vehicle primarily used for personal, family, or household purposes[,] it is clear that the "Lemon Law rights period” be...

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