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Florida Statute 440.525 - Full Text and Legal Analysis
Florida Statute 440.525 | Lawyer Caselaw & Research
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The 2025 Florida Statutes

Title XXXI
LABOR
Chapter 440
WORKERS' COMPENSATION
View Entire Chapter
440.525 Examination and investigation of carriers and claims-handling entities.
(1) The department and office may examine, or investigate any carrier, third-party administrator, servicing agent, or other claims-handling entity as often as is warranted to ensure that it is fulfilling its obligations under this chapter.
(2) An examination may cover any period of the carrier’s, third-party administrator’s, servicing agent’s, or other claims-handling entity’s operations since the last previous examination. An investigation based upon a reasonable belief by the department that a material violation of this chapter has occurred may cover any time period, but may not predate the last examination by more than 5 years. The department may by rule establish procedures, standards, and protocols for examinations and investigations. If the department finds any violation of this chapter, it may impose administrative penalties pursuant to this chapter. If the department finds any self-insurer in violation of this chapter, it may take action pursuant to s. 440.38(3). Examinations or investigations by the department may address, but are not limited to addressing, patterns or practices of unreasonable delay in claims handling; timeliness and accuracy of payments and reports under ss. 440.13, 440.16, and 440.185; or patterns or practices of harassment, coercion, or intimidation of claimants. The department may also specify by rule the documentation to be maintained for each claim file.
(3) As to any examination or investigation conducted under this chapter, the department shall have the power to conduct onsite inspections of claims records and documentation of a carrier, third-party administrator, servicing agent, or other claims-handling entity, and conduct interviews, both sworn and unsworn, of claims-handling personnel. Carriers, third-party administrators, servicing agents, and other claims-handling entities shall make all claims records, documentation, communication, and correspondence available to department personnel during regular business hours. If any person fails to comply with a request for production of records or documents or fails to produce an employee for interview, the department may compel production or attendance by subpoena. The results of an examination or investigation shall be provided to the carrier, third-party administrator, servicing agent, or other claims-handling entity in a written report setting forth the basis for any violations that are asserted. Such report is agency action for purposes of chapter 120, and the aggrieved party may request a proceeding under s. 120.57 with regard to the findings and conclusion of the report.
(4) If the department finds that violations of this chapter have occurred, the department may impose an administrative penalty upon the offending entity or entities. For each offending entity, such penalties shall not exceed $2,500 for each pattern or practice constituting nonwillful violation and shall not exceed an aggregate amount of $10,000 for all nonwillful violations arising out of the same action. If the department finds a pattern of practice that constitutes a willful violation, the department may impose an administrative penalty upon each offending entity not to exceed $20,000 for each willful pattern or practice. Such fines shall not exceed $100,000 for all willful violations arising out of the same action. No penalty assessed under this section may be recouped by any carrier in the rate base, the premium, or any rate filing. Any administrative penalty imposed under this section for a nonwillful violation shall not duplicate an administrative penalty imposed under another provision of this chapter or the insurance code. The department may adopt rules to implement this section. The department shall adopt penalty guidelines by rule to set penalties under this chapter.
History.s. 51, ch. 93-415; s. 52, ch. 2002-194; s. 494, ch. 2003-261; s. 32, ch. 2003-412; s. 99, ch. 2023-8.

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Amendments to 440.525


Annotations, Discussions, Cases:

Cases Citing Statute 440.525

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Alachua Cnty. Sch. Bd. v. Off. OF the STATE, Chief Fin. Officer for the Dep't of Fin. Servs., Div. of Worker's Comp., 138 So. 3d 480 (Fla. 1st DCA 2014).

Published | Florida 1st District Court of Appeal | 2014 WL 1257131, 2014 Fla. App. LEXIS 4495

...to a knee surgery. The two disputed late payments accounted for just $200 of the total penalty paid by the School Board ($100 per infraction). The School Board filed a petition requesting Administrative Procedure Act-based review in accordance with § 440.525(3)....
...The office shall require that all compensation benefits are timely paid in accordance with this section. The office shall impose penalties for late payments of compensation that are below a minimum 95 percent timely payment performance standard. See also § 440.525, Fla....
...s case because § 440.021 requires matters involving disputed penalties to be referred to the JCC. 1 DFS counters that its audits do not consist of adjudications of employee benefits claims as would fall under the jurisdiction of a JCC. But, rather, § 440.525(2) authorizes DFS to audit claims-handling entities like the School Board, and impose penalties where chapter 440’s requirements are not met. DFS argues that it followed the correct § 440.525(3)-based process here by serving a written audit report of the violations and providing the School Board with APA-based review....
...1st DCA 2006) (quoting City of St. Petersburg v. Pinellas County Power Co., 87 Fla. 315 , 100 So. 509, 510 (1924)). 3 In this case, we conclude that the two applicable statutes can be read together to make available both a DFS audit report-focused review process as contemplated in § 440.525(3) (an APA-based process) and a § 440.021 review process before the JCC for resolving narrower disputes involving only the amount of the penalty or interest assessment, given the ultimate results of the audit report or the APA-based review of same. Parsing the statutes, the Legislature in § 440.525, subsection 3, allows for an APA-based review of “the results of [DFS’s] examination or investigation.” The process described in subsection 3 certainly encompasses challenges to the findings in an audit report, whereas this subsection wholly omits any reference to penalties per se, or avenues by which a carrier or claims handling entity can challenge penalty amounts ultimately assessed by DFS. Conversely, § 440.525, subsection Jp, and § 440.021, when read together, provide for a different review process related to penalty assessments. See n. 1, 2 supra. When an audited entity challenges the penalty assessment itself — the amount of the penalty — referral is required to a JCC. Different from the audit report merits phase prescribed by § 440.525(3) (an APA-based process), penalty phase review before a JCC narrowly concerns the issue of whether DFS’s “penalty or interest” assessment calculation comports with legal requirements. See §§ 440.525(4), 440.021, Fla....
...by the statutes insofar as, besides its jurisdictional argument, it challenged only the underlying merits of DFS’s findings. The School Board asked for and received review of DFS’s late-payment determination under chapter 120 in accordance with § 440.525(3)....
...If the department does not agree with the protest, it shall refer the matter to the judge of compensation claims for determination pursuant to s. 440.25(2)-(5). Such action of the department is exempt from the provisions of chapter 120. (Emphasis added). . Section 440.525 states, in relevant part: (3) ......

This Florida statute resource is curated by Graham W. Syfert, Esq., a Jacksonville, Florida personal injury and workers' compensation attorney. Attorney Syfert regularly works with Chapter 440 in the context of workers' compensation claims and represents clients throughout Northeast Florida. For legal consultation, call 904-383-7448.